Course Information

Introduction

Projects stall when communication breaks down. This five-day course teaches practical methods to lead clear, consistent communication across project phases. You will practice stakeholder mapping, concise reporting, decision-focused meetings, and handling difficult conversations. The emphasis is on tools and behaviours you can apply immediately to reduce rework and keep the project on track.

Objectives

1. Create a stakeholder communication plan that assigns messages, frequency, channels, and escalation paths.
2. Produce concise status reports that highlight progress, risks, decisions required, and next steps.
3. Run structured meetings and workshops that conclude with documented decisions, owners, and deadlines.
4. Navigate difficult conversations and negotiate trade-offs to protect scope, schedule, and team morale.
5. Apply templates and communication protocols for handoffs, remote collaboration, and audit-ready records.

Who Should Attend?

Project Managers
Program Managers
Delivery / Engagement Managers
PMO Managers and Project Coordinators
Product Owners and Business Analysts

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.